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Terms That Shape Your aura88 Account

These Terms & Conditions explain how your aura88 account works, what you agree to when opening it, and how we handle access, wallet activity, verification and account closure.

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How These Account Conditions Apply

aura88 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These Terms & Conditions form the agreement between you and the operator of aura88 when you create, access or use an account. You must provide accurate registration details, keep your login credentials private and use the account only for yourself. We may request identity or payment

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checks before approving certain account actions, including withdrawals, and we may pause access while a check is pending. Eligibility depends on Malaysian law and the rules that apply to your location; access is available where local law permits. The terms may be updated when operational, legal
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or security requirements change, with the latest version shown on this page. If a change affects your rights or obligations, continuing to use the account after publication means you accept the revised wording. Malaysian wallet methods may include Touch 'n Go, GrabPay, Boost dan FPX where
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available under the current account conditions.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

POLICY CONTACT

Questions About Your Account Terms

Our support routes are available when a clause needs clarification or when you need help understanding an account decision. Tell us the account email, the relevant date and the part of the Terms & Conditions you are asking about. We can explain the process, record a correction request and identify the next step without changing the terms informally.

Team online

Account chat

Use the account chat for questions about access conditions, identity checks, wallet verification or a decision made under these Terms & Conditions. Share only the details needed to locate your account, and never send your password.

Email request

Send an email when you need a written explanation, a copy of account records or a correction to personal details held under the agreement. Include your registered email so our team can match the request securely.

Terms query

For a clause-specific question, quote the heading or wording that concerns you. We will answer in plain English, explain any location-based condition and tell you whether the request needs an identity check.

ACCOUNT SAFEGUARDS

What We Handle Under These Terms

The agreement covers more than account access: it also sets expectations for data handling, cookies, security checks, retention and requests to change your details.

Data handling

We use account, identity and transaction details to provide access, apply these Terms & Conditions, meet legal duties and investigate unusual activity. We limit internal access to records according to the task being performed.

Cookie choices

Cookies may keep your session active, remember selected settings and help us detect unsafe access. Your browser controls some cookie choices, while disabling required cookies can affect account functions covered by these terms.

Login security

Keep your password private, use a device you control and contact support promptly if access looks unusual. We may ask for additional checks before changing credentials or restoring an account.

Wallet checks

Withdrawals can require a name, identity or payment-method match before processing. This condition helps us confirm that funds return to the authorised account holder and may delay release while checks are completed.

Record retention

We retain selected account, transaction and support records for the period needed to apply the agreement, resolve disputes, meet legal duties and protect the service. Some records may remain after an account closes.

Change requests

Ask us to correct account details or explain how a record is used through authenticated support. We may request identity proof, then confirm the action, refusal or legal reason within the applicable process.

Answers About Your Terms & Conditions

The questions below address the parts of the agreement that usually affect an account holder: acceptance, eligibility, personal data, payment checks, amendments and closure. They do not replace the full Terms & Conditions. Where wording or local requirements differ, the current published agreement and applicable Malaysian law control.

They take effect when you create an account, sign in or otherwise use an account feature after being given access to the terms. If you disagree, stop using the account and contact support about available closure steps.

Access is subject to your location, applicable Malaysian law and the eligibility rules stated in the agreement. It is available only where local law permits, and we may refuse or pause access when a legal condition is not met.

The terms allow checks that compare your identity, account details and payment destination before a withdrawal is released. We may hold the request during verification to prevent misuse and confirm that funds reach the authorised holder.

We use personal data to administer your account, apply the Terms & Conditions, process permitted requests, protect account security, meet legal duties and handle disputes. The relevant privacy wording explains retention, access and correction routes.

Yes. We may amend them for legal, operational or security reasons and publish the new wording on the relevant page. Material changes will be presented clearly where required, and continued use after publication indicates acceptance.

Contact support through an authenticated chat or email route and identify the record you believe is wrong. We may request proof before making a change, then confirm the result or explain a lawful restriction.

Closing an account ends ordinary access, subject to unresolved transactions, checks, disputes and legal retention duties. Records needed to meet those duties may remain, and support can explain any outstanding step before closure.

Terms That Shape Your aura88 Account

Questions About Your Account Terms

Account chat

Email request

Terms query

What We Handle Under These Terms

Data handling

Cookie choices

Login security

Wallet checks

Record retention

Change requests

Answers About Your Terms & Conditions

01 When do these Terms & Conditions take effect?

02 Who may access an aura88 account?

03 Why can identity checks affect withdrawals?

04 How does aura88 use my personal data?

05 Can these Terms & Conditions change?

06 How can I request a correction to my account details?

07 What happens when I close my account?

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